Assistant Hotel Manager needed for luxury, South Florida Resort

Award-Winning iconic Florida resort is seeking an Assistant Hotel Manager.

This position will include the following responsibilities:

  • Act as an ambassador for our Top VIP guests.
  • Assist in pre-arrival preparations to ensure a seamless guest experience; coordinate and oversee their requests across all departments through departure.
  • Represent the Hotel Manager by utilizing creative problem-solving skills to effectively resolve guest issues, ensuring timely resolution before or after departure.
  • Support departments as necessary to include Guest Relations, Guest Services, Housekeeping.
  • Collaborate with the General Manager and the Hotel Manager on various projects and assignments, as necessary.
  • Maintain excellent oral and written communication with guests, colleagues, and all levels of leadership.
  • Uphold high standards of professionalism, efficiency, and guest satisfaction while setting an example to the team.
  • Stay updated on hotel and local industry trends and best practices to enhance the guest experience.


  • Strong organizational skills and attention to detail
  • Ability to prioritize tasks in a fast-paced environment.
  • Creative problem-solving abilities
  • Ability to work collaboratively with colleagues and other departments.
  • Exceptional written and verbal communication skills
  • Proven ability to deliver excellent customer service and resolve guest complaints effectively.
  • Previous customer service, management leadership, and/or hotel experience preferred.
Job Category: Rooms Division
State: Florida
Compensation: Base $65k-$70k plus hotel performance bonus up to $14k annual

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