Assistant Hotel Manager needed for luxury, South Florida Resort

Award-Winning iconic Florida resort is seeking an Assistant Hotel Manager.

This position will include the following responsibilities:

• Act as an ambassador for our Top VIP guests.
• Assist in pre-arrival preparations to ensure a seamless guest experience; coordinate and oversee their requests across all departments through departure.
• Represent the Hotel Manager by utilizing creative problem-solving skills to effectively resolve guest issues, ensuring timely resolution before or after departure.
• Support departments as necessary to include Guest Relations, Guest Services, Housekeeping.
• Collaborate with the General Manager and the Hotel Manager on various projects and assignments, as necessary.
• Maintain excellent oral and written communication with guests, colleagues, and all levels of leadership.
• Uphold high standards of professionalism, efficiency, and guest satisfaction while setting an example to the team.
• Stay updated on hotel and local industry trends and best practices to enhance the guest experience.

Qualifications:

• Strong organizational skills and attention to detail
• Ability to prioritize tasks in a fast-paced environment.
• Creative problem-solving abilities
• Ability to work collaboratively with colleagues and other departments.
• Exceptional written and verbal communication skills
• Proven ability to deliver excellent customer service and resolve guest complaints effectively.
• Previous customer service, management leadership, and/or hotel experience preferred.