We have an outstanding opportunity for a Reservations Manager for a luxury hotel in Boston, MA.
The ideal candidate is responsible for maximizing room revenue while ensuring a seamless guest booking experience. The role sits at the intersection of reservations, revenue management, sales, and guest services.
Key Responsibilities
- Manage the reservations department and supervise a small team of reservation agents.
- Oversee room inventory, rates, availability, and distribution channels.
- Monitor booking trends, occupancy forecasts, and revenue performance.
- Coordinate with Revenue Management, Sales, Front Office, and Guest Relations teams.
- Handle VIP bookings, special requests, and complex reservation issues.
- Maintain relationships with travel advisors, corporate accounts, and online travel agencies (OTAs).
- Analyze pickup reports, room blocks, and market demand to optimize revenue.
Skills Luxury Hotels Look For
- Reservations management and forecasting knowledge.
- Strong leadership and team-management abilities.
- Excellent guest-service and communication skills.
- Attention to detail and problem-solving.
- Experience with hotel PMS and CRS systems such as Opera, SynXis, MARSHA, or Shiji.
- Ability to analyze occupancy, ADR (Average Daily Rate), and RevPAR performance.
How to apply:
Email resume to: CV@nextmovehs.com
Job Category: Sales & Marketing
State: Massachusetts Boston
Compensation: $90000 - $95000