Director of Rooms – Massachusetts

The Role

We are seeking an experienced and service-driven Director of Rooms to lead all Rooms Division operations within a luxury hotel. This executive leadership position oversees Front Office, Guest Services, Concierge, Housekeeping, Reservations, and related guest-facing departments, ensuring exceptional service standards, operational excellence, and memorable guest experiences.

The ideal candidate is a passionate hospitality professional with a proven track record in luxury hotel operations, strong leadership capabilities, and a commitment to delivering world-class guest satisfaction.

Key Responsibilities

• Provide strategic leadership and oversight for all Rooms Division departments.
• Ensure the highest standards of guest service, quality, and luxury hospitality are consistently maintained.
• Lead, mentor, and develop departmental managers and team members.
• Drive guest satisfaction scores, online reputation metrics, and service recovery initiatives.
• Manage departmental budgets, labor productivity, and operational expenses.
• Monitor occupancy trends and collaborate with Revenue Management to maximize profitability.
• Develop and implement service standards, policies, and operating procedures.
• Analyze operational performance data and implement continuous improvement strategies.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum 7–10 years of progressive hotel operations experience, including senior leadership responsibilities.
• Previous experience in a luxury hotel or resort environment is required.
• Strong knowledge of Front Office, Housekeeping, Reservations, and Guest Services operations. Previous Housekeeping management experience is preferred.
• Proven ability to lead large teams and manage multiple departments.
• Proficiency with hotel property management systems and hospitality technology platforms.

How to apply:

email: CV@nextmovehs.com